This unit describes the skills and knowledge required to work effectively in business environments. It includes identifying and working to organisational standards, managing workload and working as part of a team.

The unit applies to those who work in a broad range of settings. These individuals typically work under some supervision and guidance.


  1. Identify the business context
  2. Work in a team
  3. Develop effective work habits

Upon successful completion of this unit, you will:

  • complete at least four tasks in a business environment, including:
    • working to organisational standards
    • managing workload
    • working as part of a team.

In the course of the above, you must:

  • comply with legal responsibilities, and organisational requirements
  • escalate issues and seek assistance.

Nominal hours = 30