This unit describes the skills and knowledge required to develop and use emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the workplace.

The unit applies to individuals who are required to identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems as part of their job role. These individuals may be responsible for leading a team or work area.


  1. Prepare to develop emotional intelligence
  2. Develop emotional intelligence
  3. Promote development of emotional intelligence in others

Upon successful completion of this unit, you will:

  • Demonstrate emotional intelligence in relation to at least two different work tasks
  • Promote development of emotion intelligence in others on at least one occasion.

In the course of the above, you must:

  • Develop assessment criteria to assess personal emotional strengths and weaknesses
  • Conduct an analysis to identify personal emotional triggers, incorporating feedback from others
  • Analyse and document interactions with co-workers
  • Develop and implement plans for responding to emotional expressions
  • Apply techniques that promote flexibility in interactions with others and show consideration for the emotions of others.


Nominal hours = 60