This unit describes the skills and knowledge required to enhance project outcomes by contributing to quality planning, applying quality policies and procedures, and contributing to continuous improvement in projects.

It applies to individuals who are a project practitioners working in a project support role.


  1. Contribute to project quality planning
  2. Apply quality policies and procedures
  3. Contribute to project continuous improvement process

Upon successful completion of this unit, you will:

  • work in a team environment to plan and develop quality management and continuous improvement parameters
  • apply quality management techniques in a project relevant to the organisation and industry context
  • maintain accurate quality records
  • contribute to project continuous improvement process

Demonstrate knowledge of:

  • implementation of quality-assurance processes and requirements
  • implementation of quality-control processes and requirements
  • quality criteria relevant to industry
  • application of quality management tools and methodologies relevant to industry and organisation
  • explain quality standards and their place in the project life cycle

Nominal Hours: 40