This unit describes the skills and knowledge required to manage quality within projects. It involves determining quality requirements, implementing quality control and assurance processes, and using review and evaluation to make quality improvements in current and future projects.

It applies to individuals responsible for managing and leading a project in an organisation, business, or as a consultant.


  1. Determine quality requirements
  2. Implement quality processes
  3. Implement project quality improvements

Upon successful completion of this unit, you will:

  • work with others to decide a project’s quality requirements
  • document a quality-management plan
  • implement quality control and assurance processes for a defined project using a range of tools and methodologies
  • review outcomes and recommend process improvements

Demonstrate knowledge of:

  • quality management theory
  • relevant standards that apply in the organisation
  • quality assurance and control techniques, key tools and methodologies
  • roles and responsibilities of quality management personnel
  • methods for managing continuous improvement

Nominal Hours: 40