Upon successful completion of this unit, you will:

  • work with others to decide a project’s quality requirements
  • document a quality-management plan
  • implement quality control and assurance processes for a defined project using a range of tools and methodologies
  • review outcomes and recommend process improvements

Demonstrate knowledge of:

  • quality management theory
  • relevant standards that apply in the organisation
  • quality assurance and control techniques, key tools and methodologies
  • roles and responsibilities of quality management personnel
  • methods for managing continuous improvement