Upon successful completion of this unit, you will:
- work with others to decide a project’s quality requirements
- document a quality-management plan
- implement quality control and assurance processes for a defined project using a range of tools and methodologies
- review outcomes and recommend process improvements
Demonstrate knowledge of:
- quality management theory
- relevant standards that apply in the organisation
- quality assurance and control techniques, key tools and methodologies
- roles and responsibilities of quality management personnel
- methods for managing continuous improvement
