This unit describes the skills and knowledge required to provide advice and information within an organisation about the development and distribution of its products and services.

It applies to individuals who apply a broad range of administrative competencies in varied work contexts, using some discretion and judgement and who may provide technical advice and support to a team.


  1. Develop and maintain knowledge of products and services
  2. Recommend products and services
  3. Advise on promotional activities

Upon successful completion of this unit, you will:

  • use appropriate sources to document accurate information about the organisation’s products and services
  • prepare and provide advice about products and services according to organisational requirements
  • evaluate promotional activities including consideration of:
    • whether promotional materials meet organisational requirements
    • actual costs against budget
    • customer feedback

Demonstrate knowledge of:

  • authoritative sources of information about the organisation’s products and services
  • the organisation’s products and services
  • the policies and procedures that apply when providing advice or recommendations about products and services
  • organisational promotional activities
  • methods used to gather verifiable customer feedback about products and services
  • how and why customer feedback is analysed

Nominal Hours: 20