Upon successful completion of this unit, you will:
- use appropriate sources to document accurate information about the organisation’s products and services
- prepare and provide advice about products and services according to organisational requirements
- evaluate promotional activities including consideration of:
- whether promotional materials meet organisational requirements
- actual costs against budget
- customer feedback
Demonstrate knowledge of:
- authoritative sources of information about the organisation’s products and services
- the organisation’s products and services
- the policies and procedures that apply when providing advice or recommendations about products and services
- organisational promotional activities
- methods used to gather verifiable customer feedback about products and services
- how and why customer feedback is analysed
