This unit describes the skills and knowledge required to implement a business plan and modify operations as required.
It applies to individuals who operate a small business which stands alone, or is part of a department within a larger organisation. Individuals in this role use problem-solving skills and take responsibility for developing approaches to manage business operations.
Topics:
- Develop operational strategies and procedures
- Implement operational strategies and procedures
- Monitor business performance
- Review business operations
Upon successful completion of this unit, you will:
- develop strategies and procedures to successfully manage business operations, including:
- developing an action plan
- identifying risk management procedures
- developing a quality system
- implementing performance measures
- utilising technologies to optimise business performance
- implement and monitor strategies and procedures developed, including:
- analysing and correcting business problems
- reviewing and adjusting the business plan
- record and research business improvements
- make appropriate adjustments to business operations as required
Demonstrate knowledge of:
- the relevant industry codes of practice
- methods for implementing operation and revenue control systems
- methods for monitoring performance and implementing improvements
- work health and safety (WHS) responsibilities and procedures for managing hazards
- relevant principles of risk management, including risk assessment
- quality system principles and methods
- relevant performance measures
- role of innovation
- systems to manage staff, stock, expenditure, services and customer service
- technical or specialist skills relevant to business operations
Nominal Hours: 45
