This unit describes the skills and knowledge required to implement a business plan and modify operations as required.

It applies to individuals who operate a small business which stands alone, or is part of a department within a larger organisation. Individuals in this role use problem-solving skills and take responsibility for developing approaches to manage business operations.


  1. Develop operational strategies and procedures
  2. Implement operational strategies and procedures
  3. Monitor business performance
  4. Review business operations

Upon successful completion of this unit, you will:

  • develop strategies and procedures to successfully manage business operations, including:
    • developing an action plan
    • identifying risk management procedures
    • developing a quality system
    • implementing performance measures
    • utilising technologies to optimise business performance
  • implement and monitor strategies and procedures developed, including:
    • analysing and correcting business problems
    • reviewing and adjusting the business plan
  • record and research business improvements
  • make appropriate adjustments to business operations as required

Demonstrate knowledge of:

  • the relevant industry codes of practice
  • methods for implementing operation and revenue control systems
  • methods for monitoring performance and implementing improvements
  • work health and safety (WHS) responsibilities and procedures for managing hazards
  • relevant principles of risk management, including risk assessment
  • quality system principles and methods
  • relevant performance measures
  • role of innovation
  • systems to manage staff, stock, expenditure, services and customer service
  • technical or specialist skills relevant to business operations

Nominal Hours: 45