BSBWOR203

This unit describes the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict.

It applies to individuals who perform a range of routine tasks using a limited range of practical skills, and a fundamental knowledge of teamwork in a defined context under direct supervision or with limited individual responsibility.

Topics:

  1. Develop effective workplace relationships
  2. Contribute to workgroup activities
  3. Deal effectively with issues, problems and conflict

Upon successful completion of this unit, you will:

  • identify own responsibilities in relation to the team and the organisation’s requirements
  • work effectively in a workgroup including:
    • support team members
    • use culturally appropriate communication skills
    • act on constructive feedback
    • cooperate and contribute to team goals
    • identify improvement opportunities
  • identify problems and conflicts and address them appropriately

Demonstrate knowledge of:

  • organisational standards, policies and procedures that relate to own work role
  • team responsibilities and duties and their relationship to individual responsibilities and duties
  • conflict resolution techniques

Nominal Hours: 15