This unit describes the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict.
It applies to individuals who perform a range of routine tasks using a limited range of practical skills, and a fundamental knowledge of teamwork in a defined context under direct supervision or with limited individual responsibility.
Topics:
- Develop effective workplace relationships
- Contribute to workgroup activities
- Deal effectively with issues, problems and conflict
Upon successful completion of this unit, you will:
- identify own responsibilities in relation to the team and the organisation’s requirements
- work effectively in a workgroup including:
- support team members
- use culturally appropriate communication skills
- act on constructive feedback
- cooperate and contribute to team goals
- identify improvement opportunities
- identify problems and conflicts and address them appropriately
Demonstrate knowledge of:
- organisational standards, policies and procedures that relate to own work role
- team responsibilities and duties and their relationship to individual responsibilities and duties
- conflict resolution techniques
Nominal Hours: 15
