Upon successful completion of this unit, you will:
- prepare a work plan according to organisational requirements and work objectives
- use business technology to schedule, prioritise and monitor completion of tasks in a work plan
- assess and prioritise own work load and deal with contingencies
- monitor and assess personal performance against job role requirements by seeking feedback from colleagues and clients
- identify personal development needs and access, complete and record skill development and learning
Demonstrate knowledge of:
- key provisions of legislation that relate to own work role
- goals, objectives or key performance indicators of own work role
- ways to elicit, analyse and interpret feedback when communicating with other people in the workplace
- principles and techniques of goal setting, measuring performance, time management and personal assessment of learning and development needs
- signs and sources of stress and strategies to deal with stress in the workplace
- methods to identify and prioritise personal learning needs
