BSBWRK411

This unit describes the skills and knowledge required to communicate and implement industrial relations policies and procedures to effectively represent organisations/employers.

It applies to individuals who work in support positions, assisting others in dealing with industrial relations conflicts and issues.

Topics:

  1. Communicate and implement organisation’s industrial relations policies and procedures
  2. Assist in minimising industrial relations conflict
  3. Enhance industrial relations

Upon successful completion of this unit, you will:

  • locate information required to identify relevant legislation, agreements, policies and procedures in relation to industrial matters
  • use effective communication techniques to support the resolution of workplace grievances and conflicts
  • provide accurate written and oral advice about industrial matters
  • use strategies to monitor and gather feedback on the implementation of industrial relations policies and procedures

Demonstrate knowledge of:

  • relevant industrial relations policies and procedures
  • grievance resolution policy and procedures
  • relevant legislation, codes of practice and national standards
  • relevant state/territory and federal industrial relations systems
  • sources of expert advice

Nominal Hours: 50