This unit describes the skills and knowledge required to plan, draft and finalise complex documents.

The unit applies to individuals who work in a range of business environments and are skilled in the creation of documents that are more complex than basic correspondence, memos and/or forms and that require review and analysis of a range of information sources.


  1. Plan complex document
  2. Draft complex document
  3. Finalise complex document

Upon successful completion of this unit, you will:

  • Plan, draft and finalise three different complex documents that convey the required information in a format suitable for the intended audience and purpose according to organisational policies and procedures for document production.

In the course of the above, the candidate must:

  • Review and analyse a range of information sources
  • Use business technology to apply formatting and incorporate graphics
  • Apply organisation style guide/house style.

Nominal hours = 50