BSBXCM301

This unit describes the skills and knowledge required to communicate (through written, oral and nonverbal form) in the workplace within an industry.

This unit applies to a wide range of workers, but has a specific focus on the communication skills required for workers with limited responsibility for others.

Topics:

  1. Plan workplace communication
  2. Undertake routine communication
  3. Participate in workplace communication

Upon successful completion of this unit, you will:

  • Identify the most appropriate method of communication for the intended audience
  • Prepare written material that is clear in meaning and format according to organisational requirements
  • Demonstrate active listening and questioning techniques in a workplace discussion
  • Communicate information and ideas verbally in a workplace discussion, considering the needs of those from diverse backgrounds
  • Identify and report any communication challenges to superiors
  • Seek feedback from others on effectiveness of communication

Nominal hours = 40