This unit describes the skills and knowledge required to lead communication in the workplace within any industry.

This unit has a specific focus on the communication skills required for team leaders with responsibility for other workers.


  1. Establish communication protocols
  2. Coordinate effective communication
  3. Present and negotiate persuasively
  4. Review communication practices

Upon successful completion of this unit, you will:

  • Collate research on internal and external communication needs
  • Develop and implement communication protocols in accordance with organisational requirements
  • Present information in a persuasive and professional manner
  • Apply negotiation techniques to reach desired outcomes
  • Address communication challenges for continuous improvement.