BSBXCM501

This unit describes the skills and knowledge required to lead communication in the workplace within any industry.

This unit has a specific focus on the communication skills required for team leaders with responsibility for other workers.

Topics:

  1. Establish communication protocols
  2. Coordinate effective communication
  3. Present and negotiate persuasively
  4. Review communication practices

Upon successful completion of this unit, you will:

  • Collate research on internal and external communication needs
  • Develop and implement communication protocols in accordance with organisational requirements
  • Present information in a persuasive and professional manner
  • Apply negotiation techniques to reach desired outcomes
  • Address communication challenges for continuous improvement.